WellCome Wellness houserules
Important rules for guests
WellCome Wellness kindly requests its visitors to observe the following rules during your visit:
- Everybody from the age of 18 is welcome to use our facilities. When in doubt, our team may ask you for a valid ID.
- Kids are only allowed under parental supervision.
- When you want to use the wellness as a group (5 people or more) you must book a reservation in advance.
- Before use of the sauna and swimming facilities, showering is a mandatory
- Wearing swimwear in our sauna and the Turkish steam bath is not allowed. Swimwear is mandatory in the swimming pool.
- For hygienic reasons it is mandatory to use a towel in the sauna area, the swimming area and on the sunbeds.
- To protect the privacy of our guests, mobile devices are not permitted within WellCome Wellness.
- You can put your personal belongings in the lockers which you can find in the changing rooms
- In the fitness area, wearing sports clothing and indoor shoes is mandatory, along with using a towel.
- It is not allowed to bring your own food and drinks.
- Alcohol drinks, smoking and narcotics are prohibited in the Wellcome Wellness.
- The swimming pool and sauna are also accessible to non-hotel guests. Treatments can be booked by phone or online at WellCome Wellness.
- For your own safety and the safety of our staff we use security cameras in several areas. Footage will only be reviewed in case of theft or violation of our house rules.
- Management cannot be held responsible for the loss or theft of personal belongings.
- Instructions from staff must always be followed. Inappropriate behavior, verbal or non-verbal, as well as any sexual conduct, is strictly prohibited.
- Guests that do not follow these rules will be forced to leave WellCome Wellness immediately, without refund.
General Terms and Conditions
- If you are unable to attend, you may cancel your appointment up to 24 hours in advance.
- If the appointment is not cancelled, or not cancelled in time, Wellcome Wellness Hotel Jakarta will charge the full fee for the scheduled treatment.
- If you arrive more than five minutes later than the scheduled appointment time, Wellcome Wellness reserves the right to shorten the treatment by the lost time while still charging the full agreed fee.
- If you arrive more than fifteen minutes later than the scheduled appointment time, Wellcome Wellness may cancel the appointment and charge the full agreed fee.
Other questions? contact us. We are happy to answer your questions.